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"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"also hard to justify the very expensive subscription plans given the poor service"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"they have an online form to "email" them that does not work"

"night vis absolutely rubbish"

"one just stopped working but it was outside 24 7 and in all weathers"

"oh and its really expensive"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"motion sensor is less sensitive"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"can’t find fault with arlo system"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"don't waste your money on this crap"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"

"absolutely useless"

"my son has epilepsy and only has them in this sleep leaving him on his own at bedtimes is very difficult and i can’t relax and mostly don’t leave him so i’m in bed same time as him"

"on the whole i am very pleased with it my only gripe is the distortion when you speak through the microphone it is really quite bad"

"the only issue was that the motion alerts were not working"

"i would say that the cost seems to be one of the more expensive options compared to other camera makes"

"none of the offered glitch fixes really fit in with how the app doesn’t work"

"edit: camera developed a fault where it could not format the sd card and reported an error message on the app"

"the only problem i have experienced was on saturday the 11th january 2020 when there was no picture on my phone but sound detecting movement"

"one for my lounge facing my front door one for the back door & also the kids room we have very expensive computer equipment in there along with games consoles too • fast delivery well packaged & looks very smart modern"

"i figured that overall it was mostly positive and that maybe the people who gave it negative reviews were just not tech savvy or patient people millennial cockiness right there i know so anyhoo i decided to click the buy button"

"one minor issue not a camera fault my mobile provider vodka honey blocks the manufacturers we stream as a default"

"the app is absolutely rubbish the camera is online then 5 minutes later offline"

"this item is rubbish it does not work will not connect to my phone "

"after a few days the cameras stopped working"

"customer service was very quick and responsive so this problem was solved very quickly"

"i’d never considered monitoring our dog in the kitchen before as i thought it would be really expensive and difficult the camera was such good value and easy!"

"quite happy with my purchase for now i don’t appear to be having too many problems viewing with 4g and it is working for exactly the reasons i wanted it to"

"you can change your settings to make it less sensitive and you can remove the notifications if you wanted to"

"however the cloud issue upset me so much i didn't use the camera in the end its lying in a bin somewhere!"

"extremely disappointed"

"total waste of money”"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"but you still worry"

"the spaniels i might add are really boring when i check and are just asleep"

"very disappointed"

"awful product"

"got first camera working then tried to add the second camera total night mare the quick delivery is the only positive thing i can add in fairness when it did work all for 10 mins the picture was really clear camera one then decided to switch itself off and on so i gave up also doesn’t link to alexa very well at all as described"

"night vision is the most importatant part for a camera because anything can be happen in the night and this awful camera has no night vision capability at all"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"they will only work with their proprietary "cloud" software which is buggy as hell and does not work most of the time"

"pointless and annoying"

"this camera performed perfectly"

"i cannot recommenced this as the clips only viewable for less than two days unless by there cloud subscription pathetic so wouldn’t bought it if knew that"

"we had a minor issue at one point but we emailed the manafacturer and their service was amazing even with the current climate and lockdown we explained our issue and they sent out a new camera to us they even followed up to ensure it arrived which took only a couple of days i may add"

"i was slightly disappointed to discover that i can’t adjust the lens remotely via the app but it’s not a massive inconvenience as i’ve just played around with the camera to capture what i want and it’ll stay that way"

"for the price it's an absolute bargain i got them to see what the animals get up to while i'm out i cant fault the the quality of images great i confused my irritating mutt when he was barking like an idiot for no reason apart from the wind was blowing i set it for motion record when sleeping to catch"

"the only issue was that the motion alerts were not working"

"they quickly helped me resolve a small issue i was having"

"tried with different mobile same issue"

"27am apologising but advising it could be a wifi signal problem"

"every time showing error 5401 5403"

"the camera is small white and easily blends into the environment"

"i have spoken with wansview support a couple of times too and they are both polite and prompt with replies"

"it will work for 2 3 days then just totally crash again!"

"i currently have a neos smart camera but it is very laggy and the app constantly crashes so i want to replace it with something more stable and reliable"

"after reading the reviews of various comparable cameras i decided to buy a wansview camera as they were the only manufacturer that i couldn't find any evidence of them having had security flaws so i felt happy to give them a go the camera was quick and easy to set up the automatically generated qr code and audio cues' would be easy for anyone to follow"

"if i have to pick a small fault the sound lags the image by a fraction of a second but i'm guessing this can be fixed with an update"

"i was looking for a low cost wifi camera so that i could keep an eye on my mother at home as she has been unwell recently"

"also despite numerous updates in the 3 months i've had this camera the android app remains very buggy and erratic"

"the k5 device worked without a single issue for 2 months and suddenly stopped sending motion alerts and as with any device problems can arise but it is all about how these are resolved"

"avoid this"

"although this camera is alexa compatible with the wansview skill meaning you can view the camera on an alexa show device or with a firestick it does not support motion detection within alexa this means that you are unable to trigger any other routines this is an obvious flaw with the firmware rendering the device useless for me i was intending to use a sd card with the device but though i would use the cloud trial first however i did not wish to open a paypal account which seems to be required"

"had camera a few days now and it's worked perfectly until today with the stupid firmware update and how every time i close the app and go back into it no device ?"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"phone app version allowes longer password than pc version so if you get username password error on computer"

"also keep getting a stupid amount of emails from the company"

"the ability to invite a friend family member to view the app is great but there is a small limitation in that the invited friend can't view recorded videos only the live feed"

"i had no luck in achieving a successful scan until after several failed attemps the setup help dialogue intervened and suggested making the qr image larger"

"the spaniels i might add are really boring when i check and are just asleep"

"i've taken a star off as i'm getting an annoying buzzing sound through the app but other than that it's perfect and i have recommended it to my friends as a cheap alternative to an external cctv system"

"there was a slight problem early on so i contacted the uk mail and they replied almost immediately they knew about the problem as it was with their server"

"i've taken a star off as i'm getting an annoying buzzing sound through the app but other than that it's perfect and i have recommended it to my friends as a cheap alternative to an external cctv system"

"i would give this a zero rating but that was not possible"

"the app was very easy to install and getting it to do what it needs to waa mercilessly childs play"

"ended up returning this as the power kept turning on and off which kind of rendered it useless : i wanted a nice little camera for inside my porch as we are currently isolating and having lots of deliveries that are being left in the porch without signatures and after one delivery was 'delivered' but wasn't we needed a small cheap camera to keep an eye on things"

"one minor issue not a camera fault my mobile provider vodka honey blocks the manufacturers we stream as a default"

"s d card i used my w d cloud drive to record to also can me viewed from iphone 11 and alexa show i would highly recommend this product to anybody who needs cctv camera or security deterrent in the home or garden"

"although this camera is alexa compatible with the wansview skill meaning you can view the camera on an alexa show device or with a firestick it does not support motion detection within alexa this means that you are unable to trigger any other routines this is an obvious flaw with the firmware rendering the device useless for me i was intending to use a sd card with the device but though i would use the cloud trial first however i did not wish to open a paypal account which seems to be required"

"yes surprisingly so and have had no issues reconnecting after the camera has been unplugged and then plugged back into the mains is the wansview cloud app friendly?"

"the main difference was the picture & sound quality and lack of lagging time difference between the image taken and shown on a device with the other 2 cameras we tried one had a 15 45 second lag on video so for example we would be talking to one of our children downstairs but we could still see them playing upstairs on the camera"

"is seems installation is difficult and time consuming"

"i didn't try cloud features due to my own privacy concerns"

"we have not used the cloud service yet but we do plan to take the free trial when we decide how we want to use the camera s with a view to expand our system to include additional indoor cameras and maybe an external"

"is it possible to give 0 stars"

"on 3 occasions i wanted to see who has been dumping rubbish outside my house and on those 3 occasions it hadn't recorded anything to the sd card"

"never connects"

"the only negative is that there is nothing to explain how the sd card works"

"they barked one and i spoke to them and they settled down again"

"they are much smaller and lighter than my old cameras"

"motion detection very sensitive had to set it at minimum to avoid neurosis"

"good bits: looks good really easy setup excellent image quality good microphone and speaker system didn't require an sd card to work bad bits: only really bad bit was due to our slow wifi meaning there was a slightly laggy image"

"i will order some more for other rooms but maybe not the same model!"

"software is a bit lacking especially on desktop"

"i bought this camera so that i can watch my pet whilst i'm at work as he has been slightly unwell"

"it comes with a very long power cable is well packaged with comprehensive instructions which are well written and easy to follow"

"i moved my camera from its original location and left it disconnected for about 3 months by which time i had forgotten my password and couldn’t get onto the camera again when i plugged it back in"

"for security reasons the invites last 30 minutes and it's usually not enough time so you end up having to send repeated invitations"

"then it started turning off or freezing on long periods of time and dispite resetting and trying to solve the problem it keeps happening its becoming a joke!"

"a couple of slight cons: 1 during set up the device needs to scan a qr code displayed on the smartphone screen"

"it will randomly stop recording"

"the biggest negative however for me is that the recorded videos are only 10 seconds long"

"we had no issues with wifi i wonder if people that are having issues have not entered the name of their wifi and left the generic there and just entered their passwords!"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"immediately afterwards i was despatched a new replacement without any further questions"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"we purchased this camera as a night time monitor for our 1 y o twins to replace a broken expensive one we had been given for our previous child"

"it took 30 mins to set up as the guide was poor and the the golden blow pay for a subscription"

"it's driving me nuts"

"i bought this camera to view my front door as i was having too many unexpected visitors"

"i even went onto the admin settings for my wifi and turned 5ghz off renamed each of them separately and set new passwords to make sure there was no possible way of getting it wrong but it still did not connect!"

"i would have given this 5 stars but one of my smart cameras keeps crashing!"

"i’ve had wansview for a few weeks now and i’ve not had one problem with it!"

"2 due to slight security concerns i wanted to attach the device to my router guest access and while i was able to do that i couldn't then get the app to see it because as i found out later the whole poiint of guest access on my router is to allow guests access to email and the internet while preventing them from accessing any other devices in the same network"

"as it did not work for me i found my own modem had to be changed but the support was first class and i was offered a refund i have yet to fix it as my phone was also affected"

"update: after a month it stopped working so had to return it maybe it was just an 'off' one"

"i brought it as a ‘bunnycam’ so i could spy on my giant house rabbit when i was out as was intrigued as to what he gets up to home alone!"

"after that little complication which you are going to have to do one day because most non phone and computer devices only support 2"

"next morning i turned my phone on and saw i had numerous alerts the cam records a few second video every time there is movement so i watched these short clips and halfway through there she was caught in the act!"

"none of the offered glitch fixes really fit in with how the app doesn’t work"

"nothing was too much trouble and they really helped us "

"received a message via the app on monday saying there was a motion sensor problem and they were working hard to fix it it's now wednesday and the camera has stopped working completely!"

"bit annoying can’t make clips longer 10 secs too"

"we have found that two of us cannot be logged into the app at the same time which we found a bit disappointing however it works perfectly fine being used one at a time"

"if i have to pick a small fault the sound lags the image by a fraction of a second but i'm guessing this can be fixed with an update"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"very hard to connect at first once connected was really delayed in picture"

"they barked one and i spoke to them and they settled down again"

"if you’re looking for a great little camera at a great price don’t hesitate to purchase this one"

"also i do not need to be able to remotely move the camera pan tilt which is why i went for this basic static model"

"i shall definitely be setting one up for my female skunk so i can keep watch for babies in breeding season"

"wansview have practically stalked me asking me to remove my review which has felt really uncomfortable actually"

"rubbish not even 6hrs worked app crash can’t see any"

"the app install is very easy although the app has crashed my phone once all i had to so was restart my phone and it has worked fine ever since"

"there is a slight delay between what you are watching and what is happening it seems but very impressed considering the price"

"also overheats so could be issues with it in future would not recommend"

"picture can be laggy at times but that is my internet"

"i can skip through the footage at the end of the day as any motion is detected and time stamped you can adjust the sensitivity "

"so absolutely nothing wrong with the camera but the app is shocking i got up and running with minimal effort but within 5 minutes something went down with the app and i could not get back online so sent it back got a refund shame really nothing wrong with the camera"

"the frustration is real with these camera's but if you are willing to follow all the steps and loose your mind in the process you will get there in the end"

"purchased for a friend as a gift as she has an elderly dog who has had some health issues so that she could check in on him when shes out"

"it took 30 mins to set up as the guide was poor and the the golden blow pay for a subscription"

"don’t waste a lot of money on these expensive cameras you won’t get better than this !"

"done every step and reset instruction given and nothing works"

"the picture freezes there’s no sound and when there is sound it’s distorted"

"i was met with a load of jargon that was beyond my simple capabilities of understanding you have to access the modem and switch off 5 ghz i tried this and then lost all internet"

"considering this camera was so cheap i honestly thought it would be junk"

"the reason why this function was a non negotiable is because of a spike in thefts and suspicious behaviour in our residential area and if there was a break in i would not have been able to share any footage with the police"

"i thought it could be my internet connection but it got worse and its completely out of order now but unable to return at this stage"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"but i have set it up in the corner of a room and not covers every angle i need to watch"

"i’d never considered monitoring our dog in the kitchen before as i thought it would be really expensive and difficult the camera was such good value and easy!"

"wouldn’t recommend"

"that was over £100 never worked very well and ceased working altogether in less than a month with no refund from the supplier"

"over all can not fault the camera"

"• they’re very small & hardly noticeable no one ever realises they’re there"

"received a message via the app on monday saying there was a motion sensor problem and they were working hard to fix it it's now wednesday and the camera has stopped working completely!"

"i figured that overall it was mostly positive and that maybe the people who gave it negative reviews were just not tech savvy or patient people millennial cockiness right there i know so anyhoo i decided to click the buy button"

"there is also a small speaker through which you can talk to using the app"

"on the whole i am very pleased with it my only gripe is the distortion when you speak through the microphone it is really quite bad"

"however there is no function option to simply switch off the camera"

"wainsview customer service worked hard to resolve the issue and promised a refund if it didnt recover"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"i’ve gotten used to it now as it’s roughly the same time of day as the sun sets but seems rather silly that it gets set off by that rather than actual motion"

"it isn't too bad for the price and i might be a little picky but i got the camera to use whilst im at work and it just doesn't do it seemlessly"

"you can be sure to receive outstanding customer service in the event of a query or a problem"

"clear picture alerts by email not got on 'the cloud' as yet but quite satisfied with what we have for the time being"

"slight grievance in that when it gets darker in the evening and as it switches to night vision it always sends me an alert"

"the night picture quality i found blurry but it might be my placement"

"i had been wanting a ring doorbell for a while now and i came across this instead with a much nicer price tag"

"i also used it to discreetly observe him at night to ensure he was not wandering while everyone else was asleep and the night vision and sensitive motion activation were excellent in this regard"

"“alexa show cam1” or “alexa hide cam1”"

"or please send me another power cord if you think is within warranty"

"i actually lost my patience with it and i was shamefully a bit rude and offensive in the e mail i sent to wansview support"

"once set up it is a cool bit of kit for keeping an eye on a room where the dog gets up to mischief"

"i was a bit unsure about this product after so many bad reviews but i have been so impressed for the price"

"after 3 other models all failing miserably to connect to my phone this one was incredibly easy in comparison"

"the câmera works as any cheap camera would"

"these drop outs can last from a few minutes to a few days"

"it sometimes detects things not there"

"i even went onto the admin settings for my wifi and turned 5ghz off renamed each of them separately and set new passwords to make sure there was no possible way of getting it wrong but it still did not connect!"

"see my photo attached of how i have my backdoor camera angled away from the window so i don’t have a glare at night i will be purchasing an outside one eventually"

"lengthy cable to power up"

"but unless you subscribe for the cloud storage service the options for local storage and retrieval of video clips triggered by motion alerts are limited"

"i shall definitely be setting one up for my female skunk so i can keep watch for babies in breeding season"

"alarm recordings are available almost immediately and i have convinced myself that hindsight recording is incorporated in the app"

"had alternate products and work seamlessly this product does not"

"you can choose whether to pay for cloud storage or use a memory card or just watch it live with no recording facility"

"ended up returning this as the power kept turning on and off which kind of rendered it useless : i wanted a nice little camera for inside my porch as we are currently isolating and having lots of deliveries that are being left in the porch without signatures and after one delivery was 'delivered' but wasn't we needed a small cheap camera to keep an eye on things"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"i have trouble logging onto the app when i’m out and the app will only give me motion detection if i press the button when i’m at home with the camera"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"this camera is rubbish"

"i had not realised the picture would be so poor i have limited street lighting so it can't pick anything up"

"excellent quality video for live stream i have not yet used the playback or save function this requires an external memory card which is not included "

"the biggest negative however for me is that the recorded videos are only 10 seconds long"

"got first camera working then tried to add the second camera total night mare the quick delivery is the only positive thing i can add in fairness when it did work all for 10 mins the picture was really clear camera one then decided to switch itself off and on so i gave up also doesn’t link to alexa very well at all as described"

"customers services advised me how to do it i already knew how but they didn't seem to grasp that it didn't work"

"i would give this a zero rating but that was not possible"

"we have found that two of us cannot be logged into the app at the same time which we found a bit disappointing however it works perfectly fine being used one at a time"

"good bits: looks good really easy setup excellent image quality good microphone and speaker system didn't require an sd card to work bad bits: only really bad bit was due to our slow wifi meaning there was a slightly laggy image"

"i have ring floodlights and am used to immediate pick up of motion"

"broke not long after purchase slow audio and video"

"in the cloud version i didn’t get a email to authorise despite adding to whitelist and many attempts"

"the camera was very easy to instal l and when i had a small problem with the wifi connection the support team were able to advise me very promptly"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"this is a simple camera that doesn't work with 3rd party software"

"we have 2 shitz shu’s that according to an annoying neighbour bark constantly these are proof that they don’t"

"we wanted a camera upstairs not as a security camera but for keeping an eye on the kids etc though the echo show mobile while cooking & cleaning downstairs without having to keep stopping and checking on them after every loud noise"

"with wansview that is not possible"

"only thing that's not specified is that your wifi password needs to be 31 characters or less and can't contain the symbols " "

"it turned out the problem was with my router which i rebooted"

"how can it miss not record someone dumping a kitchen sink they're quite large!"

"i sent it back as faulty as it was within the 30 day return period"

"i needed a small camera to go behind a venetian blind in a window adjacent to my front porch"

"once i had set up the on my phone i went on to the wansview website from my desktop and downloaded the pc software"

"so my expectations were very low"

"it only triggers when a bus or lorry drives past"

"these are deliberately restricted to 10 seconds !"

"we have 2 shitz shu’s that according to an annoying neighbour bark constantly these are proof that they don’t"

"easy to set up and records 12 second motion activity while not viewing"

"you expect the camera to be on when you are away from home only to find out it has stopped working"

"picture quality is great and motion alert delay is fairly negligible"

"so now it’s useless"

"the camera was used to catch our little dog getting up to mischief and once setup it works perfectly with good picture quality"

"i've tried everything recommended on the q&a page of the app but it still remains 'offline' for this reason i can't mark it more than a 1 star which is a pity"

"4ghz and not the 5ghz"

"for security reasons the invites last 30 minutes and it's usually not enough time so you end up having to send repeated invitations"

"unfortunately the software was very poor indeed"

"if the night vision ir is on then you get glare from the reflection but if you switch it off and have motion activated lights then it is excellent at recording detail although the proper outdoors security camera would be more appropriate"

"i had to return it next day as it simply would not finalise set up"

"the camera is set up to monitor an empty property so i want to receive alerts and a video clip if there is any movement"

"i do find though the the speak isn’t very clear when not in the property but i do not use this feature"

"i have contacted customer service and they confirmed that there is no way to change this"

"the only problem i have experienced was on saturday the 11th january 2020 when there was no picture on my phone but sound detecting movement"

"nothing wrong with my reception either"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"no reason to suspect it won't be just as great as this little camera is"

"no we are using sd storage card so don't need the cloud"

"i’m not decided the faulty ones just put me off a little and i need something reliable because of my seizures but if your using it for general keeping an eye on the house or pets then it’s spot on : would have had 5 stars if it wasn’t for the one not working right"

"this is my second camera first one not wansview this one was much easier to get set up and working"

"it took no more than 5 minutes and every worked perfectly"

"i took it out of the box downloaded the app and 4 minutes later i was looking at my puppy in his cage by way of high definition video!"

"i sent it back as faulty as it was within the 30 day return period"

"so now i have a camera that won’t film anything"

"not tried night vision so can't comment on this"

"i've had an ip camera before so i wasn't expecting much"

"it doesn’t pan or tilt but it isn’t really required when positioned in the corner of my room and it provides 120 degree angle of viewing"

"4ghz no idea how at last the cam connected and was ready to go it had taken me 4 hours!"

"however the cloud issue upset me so much i didn't use the camera in the end its lying in a bin somewhere!"

"only criticism is that the speaker could be better"

"handy when i'm upstairs and don't hear the door"

"we have our property and garage alarmed but are always concerned about security"

"it can also be set to send notifications to your phone whenever motion is detected and the motion events are also saved as small clips on your phone or in the cloud"

"a couple more points to consider when buying this camera it produces a crystal clear 1080p hd video stream but the zoom is digital so video perfectionists will be disappointed"

"also not wireless at all"

"the setup is easy the app walks you through it and it literally takes no more than 2 minutes"

"if you are thinking of buying this camera but are unsure of its quality due to the price don’t delay buy it!"

"we purchased this camera as a night time monitor for our 1 y o twins to replace a broken expensive one we had been given for our previous child"

"not very good at night if facing outdoors as reflection on glass but works when outside light is triggered"

"no need for concern"

"however in order to use it to look out a window at night it is quite poor as you have to switch off the leds"

"no online chat help from their website only from cloud app which isn't dowloading"

"the worst ever camera"

"it asks for your email and password then just buffers and doesn’t do anything else cheap chinese product wish i’d bought something else!"

"the advisor then asked me to send a video showing me using the correct procedure for downloading footage which i did and then i did not recieve a reply"

"i will admit that i never read the disription and was disappointed that i couldn't move the picture with the app"

"on the non cloud version it wouldn’t connect to wifi"

"the wansview team quickly rectified this issue and i’ve had no issues since"

"then once set up on my phone i asked alexa to find devices and that set itself up with no further input from me"

"first here are the pros: easy setup great picture quality great motion detection well priced sturdy build quality long cable easily viewing on the app automatic night vision well packaged cons other family members can be invited to view the camera but they can only see stills and not videos motion detection cannot be adjusted to your preferences video clips are usually no longer than 30 seconds and cannot be adjusted to your preferences you have to purchase cloud storage in order to view footage that is older than 2 days and it's quite expensive for a largely unknown company"

"for such a small cost i am so impressed with these little bulb like cameras"

"i purchased both the wansview q5 & k5 after a recently burglary of my neighbours property and i can thoroughly recommend these affordable cameras"

"bit pricey for the year but if you're using 3 camera's then worth it"

"99 we were dubious at the quality we were likely to receive but for such little money it felt worth the risk"

"i've got a nest cam and don't get me wrong it's fine"

"i downloaded the app and tried to register using a second email address in desperation but never got an email back"

"it couldn't be easier"

"weird how i've given it an over all awful review but the things are 5 star"

"can access the camera from anywhere with the app on my phone can even talk through the camera if you press and hold the microphone button in the app whilst speaking"

"while syncing i got distracted and started doing house chores and forgot about the camera"

"brought this for an elderly lady to give her peace of mind when leaving her husband at home easy to set up app downloaded straight away onto her iphone now she can check her husband is behaving if she has to pop out she now knows if he gets up so can check he hasn't had a fall and if he has she can get the onsite care team to attend him straight away he has his lifeline etc but she needed the peace of mind knowing she can check that someone has attended to him"

"the installation of these little cameras makes them perfect for the non techy person whois possibly worried about being swamped with something awkward to install"

"they assured me the problem would soon be resolved and it was"

"deserves no stars!"

"besides that the app is terrible"

"bad shopping experience!"

"you don't even need to subscribe to the cloud service unless you want to keep your alarm recordings for some extended period of time and or don't want to lose them if the camera is stolen"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"i have not tried the cloud solution with monthly cost as this is not something i need"

"the motion detection has been a little off but a new firmware has just been released to sort this issue out and you can turn the motion on and off"

"i could not connect to the wifi for love nor money"

"having bought an outdoor camera and very happy with it i wanted another one to monitor another room not shown in the photos"

"for the money you really can’t go wrong"

"i thought it could be my internet connection but it got worse and its completely out of order now but unable to return at this stage"

"with some use i have to say the image quality isn't brilliant in some lighting conditions hence the 3 star rating original review: so it has the potential to be a great product at its price point but as it stands you are unable to view the camera when out of house through 4g due to a current firmware issue due to be solved by start of september i've been told"